All personal information we collect about you will be processed in accordance with the EU General Data Protection Regulation (EU GDPR).
How we use your personal information:
We take your privacy extremely seriously and we will only use your personal information to administer your account in accordance with our contractual obligations and to provide the products and services you have requested from us. We will also use your personal data to (a) process and dispatch orders that have been sent in online/fax/email or direct by phone, (b) respond to customer services enquiries, (c) maintain your user account, (d) keep you up to date with the status of your orders, (e) issue invoices and statements.
Where we have received your consent, we will keep you informed about promotional offers, new products and services and inform you about events that we consider may be of interest to you. To meet our legal and regulatory obligations it will also be necessary for us to process your personal information.
Source of Collection:
The only source of gathering your personal information is when you provide the information to us. You provide us with your personal information when you visit our website to browse. When you visit us personally or speak to us by phone, email or write to us we will collect the necessary information.
Sharing of Personal Information:
To enable us to supply our products to you it will on occasions be necessary for us to engage the services of our Third-Party Stakeholders, such as Couriers. Prior to engaging with such Companies, we will ensure that they have implemented all appropriate safeguards to ensure protection of your personal information. We use Mailchimp to create and send information sheets to you. We also use Mailchimp to hold customer distribution lists and to create and send marketing email campaigns. It will also be necessary for us to share your personal information where we identify a legal obligation to do so. If we are requested by a regulatory body to share your personal information we will respond to this request accordingly.
As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our data base, or can we guarantee that information that you supply will not be intercepted while being transmitted to us over the internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and procedures and review systems and we will implement additional security features as new technologies become available.
When you contact us to ask about your personal information we will ask you to identify yourself, this is to help protect your personal information.
If we are processing personal information based on your Consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
Changes to this Privacy Statement:
We will make changes to this Privacy Statement from time to time, particularly when we change how we use your personal information and change our products. If we make any change, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site after we post such changes, you accept and agree to the privacy statement as modified.
